Privacy notice.
How we collect, use and protect information related to Taploe products.
Last updated: July 8, 2026
This Privacy Notice explains how Taploe collects, uses, stores, protects and shares personal information from users, customers, visitors, administrators, team members and people who interact with our website, platform, products and services.
This notice applies to taploe.com, its subdomains, forms, checkout pages, the Taploe platform, digital profiles, NFC cards, QR codes, Taploe Pro, Taploe for teams and any related Taploe product or service.
By browsing the site, placing an order, creating an account, activating a card, using a digital profile, uploading information to the platform or hiring any Taploe service, you agree to the handling of your personal information under this Privacy Notice.
1. Data controller
The party responsible for handling your personal information is Taploe. Contact email: info@taploe.com. Address: available upon request through official contact channels.
2. Definitions
Taploe means the brand, website, platform, physical products, digital products, NFC cards, digital profiles and related services.
User or customer means any person who browses the site, buys products, activates cards, creates profiles, manages information, hires services or uses the Taploe platform.
Taploe platform means the digital system used to activate cards, manage digital profiles, update information, upload logos, manage links, view metrics, configure campaigns and use features available under the purchased product or plan.
Digital profile means the digital contact page managed by the user and shared by link, QR code or NFC card. NFC Business Card means a physical card that can open a digital profile or configured link through NFC and/or QR code.
3. Information we may collect
Taploe may collect information according to the type of interaction, purchase, service or platform use. This may include identification data, contact details, company information, profile photos, logos, shipping and billing details, purchase history, tax information, activation data, account data and support requests.
Digital profiles may include information the user uploads or manages, such as name, role, company, photo, logo, phone, WhatsApp, email, website, social links, custom links, contact buttons, calendar links, location, biography, QR code and public profile information.
When a user activates NFC cards or uses the platform, Taploe may collect activation codes, card identifiers, linked profile status, activity logs, profile changes, settings, subscription status, clicks, visits, campaign data and approximate technical information.
Technical data may include IP address, device type, browser, operating system, visit date and time, pages visited, interactions, traffic source, cookies, technical identifiers, performance data, error logs and information needed for security or fraud prevention.
4. Customer-provided content
Customers may upload or update information directly in the Taploe platform. The customer is responsible for ensuring that uploaded information is accurate, current, authorized and lawful.
Taploe is not responsible for incorrect, outdated, unauthorized or improperly uploaded information provided by a user, administrator or contracting company.
5. Card personalization and logos
For standard custom products, the customer may upload a business, brand or company logo for card personalization. Taploe does not request or allow full customer-designed card layouts in the standard checkout flow unless a separate quote or special service is agreed.
The provided logo may be used to personalize the NFC card, prepare print or engraving files, display the brand inside the digital profile, create previews or mockups and improve the final product presentation. Taploe may make basic technical adjustments when needed for production quality.
6. Sensitive personal information
Taploe does not intentionally request sensitive personal information for ordinary operation of its products and services. Users should avoid uploading sensitive information to profiles, links, photos, descriptions, forms, files or any platform field.
If a user voluntarily publishes sensitive information in a digital profile, the user does so at their own risk. Taploe may remove, hide or restrict content considered sensitive, risky, illegal or contrary to applicable terms.
7. Primary purposes
Taploe uses personal information to process purchases, confirm payments, create orders, generate quotes, personalize cards, prepare standard or metal NFC cards, improve logo files when needed, activate and link cards, create and manage digital profiles, provide access to the platform, send activation instructions, manage shipping, provide support, issue invoices, manage subscriptions, activate Taploe Pro features, show metrics when applicable, administer team solutions, prevent fraud, maintain security, comply with legal obligations and address claims, warranties or clarifications.
8. Secondary purposes
Taploe may also use personal information for non-essential purposes such as promotions, product news, commercial communications, usage recommendations, satisfaction surveys, customer experience measurement, internal statistics, market analysis, personalized communications, reviews, testimonials and related product suggestions.
You may request that your information not be used for secondary purposes by writing to info@taploe.com. Refusing secondary uses does not affect access to purchased products or services.
9. Public digital profiles
Information published in a digital profile may be visible to anyone with access to the link, QR code or NFC card. Taploe does not control who scans, saves, shares, screenshots or uses information that the user publishes in their own digital profile.
10. Visitors, metrics and Taploe Pro
When someone visits a Taploe digital profile, Taploe may collect technical and interaction data to operate the service, improve the experience, generate metrics or enable Pro features. Metrics may include visits, button clicks, link clicks, social interactions, approximate device data, campaign source and aggregated usage data.
Metrics are approximate and may be affected by browser privacy settings, blockers, cookies, VPNs, device settings or third-party services. Metrics do not guarantee sales, leads, customers, conversions, business results or absolute accuracy.
11. Taploe for teams
When a company, administrator or customer uses Taploe for teams, they may upload or manage personal information for multiple team members, including names, roles, company, email, phone, photos, links, assigned cards, activation status, user analytics, roles, permissions and administrative information.
The company or administrator that uploads third-party information represents that it has sufficient authorization to provide and manage that information in Taploe.
12. Payments, billing and shipping
Taploe may use external payment platforms. Depending on the payment method, users may provide data to payment gateways, banks, card issuers or external providers. Taploe does not directly store complete bank card data when payment is processed by external platforms.
When a physical product requires delivery, Taploe may use recipient name, address, phone, email, delivery references, city, state, postal code, country, tracking number and related information to prepare and manage shipping.
13. Communications
Taploe may contact users by email, WhatsApp, phone, SMS, forms, the Taploe platform, site notifications, support communications or any channel provided by the user. These communications may confirm purchases, send activation instructions, request missing information, follow up on orders, share guides, provide support, send invoices, confirm shipments, notify service changes or send commercial communications when applicable.
14. Cookies and similar technologies
Taploe may use cookies, pixels, tags, local storage and similar technologies to operate the site, keep sessions active, remember preferences, improve navigation, measure traffic, analyze use, detect errors, improve performance, prevent fraud, personalize content and measure campaigns.
You can configure your browser to block or delete cookies. Some site or platform functions may not work properly if cookies are disabled.
15. Service providers and data sharing
Taploe may use external providers for hosting, databases, email, payments, analytics, support, automation, security, storage, shipping, tax or accounting services, notifications, printing, engraving or production. These providers may process information needed to operate the service.
Taploe may share personal information when necessary to provide services, process orders, operate the platform, deliver products, comply with legal obligations or provide support. Taploe does not sell personal information to third parties.
16. International processing
Some technology, hosting, payment, email, analytics or support providers may be located outside Mexico or outside the user's country. Personal information may therefore be stored or processed on servers in other countries. Taploe seeks to work with providers that use reasonable privacy and security practices.
17. Retention and security
Taploe keeps personal information for as long as needed to operate profiles, maintain accounts, manage linked cards, provide support, comply with tax or legal obligations, manage billing, resolve issues, prevent fraud and maintain operational records.
Taploe implements reasonable administrative, technical and physical safeguards to protect personal information against damage, loss, alteration, destruction, unauthorized access or misuse. No digital system, internet transmission, platform, email or electronic storage can guarantee absolute security.
18. User account responsibility
Users are responsible for protecting credentials, PINs, activation links, accounts, passwords, devices and email access. Users should notify Taploe if they suspect unauthorized access to an account or profile.
19. Privacy rights and requests
Users may request access, correction, deletion, objection, consent withdrawal, limits on secondary uses, or deletion or deactivation of a digital profile when legally applicable and subject to service conditions and applicable obligations.
Requests may be sent to info@taploe.com and should include the account holder's full name, contact email, a clear description of the request, the personal information involved, identity verification information and, if applicable, proof of legal representation.
20. Minors
Taploe is not directed to minors and does not intentionally collect information from minors without authorization from parents, guardians or legal representatives.
21. External links
Taploe digital profiles, website or platform may include links to external sites, social networks, applications, calendars, business pages, WhatsApp, LinkedIn, Instagram, TikTok, Google, Apple or other services. Taploe does not control third-party privacy practices.
22. Samples and promotional material
Unless the customer requests otherwise in writing, Taploe may use images, photos, mockups or samples of finished products for portfolio, social media, website, sales presentations or promotional materials. Customers may request exclusion by writing to info@taploe.com.
23. Changes to this Privacy Notice
Taploe may update this Privacy Notice to reflect legal, operational, technical, commercial or product changes. The current version will be available on taploe.com. Continued use of the site, platform, products or services after changes are published means acceptance of the updated notice.
24. Privacy contact
For questions, requests, clarifications or privacy rights, contact: